Hike&Climb
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Main office address
Via Colombo 7/27 - GENOA
tel. +39 347 0345016
16121
Italy
The Outdoor Ligurian Choice
© Hike&Climb
Contractual Conditions
Contractual conditions subject to changes and revisions in compliance with current regulations
Terms and Conditions
By registering for the activities offered by the Alpine Guide, you accept the terms, conditions, and regulations of the activities highlighted here.
Responsibility
In the mountains, absolute safety does not exist and mountaineering is not without dangers, even if you are accompanied by a mountain guide. The guide undertakes to make careful assessments and to take reasonable decisions, informing the client, however, they will never be able to exclude all risks. This is why the client's sense of responsibility is also crucial to maintaining a good level of safety. By registering for an activity, you accept the residual risk inherent to the activity itself, thus waiving any claim for damages and the attribution of responsibility to the mountain guide.
Cancellation or modification of the itinerary due to bad weather or unsuitable mountain conditions
The Alpine Guide is the only person responsible for assessing the mountain conditions and therefore, during the excursion and in the presence of adverse conditions, may modify the course of the excursion at their own discretion. Furthermore, they are committed to cancelling the outing in case of adverse weather/mountain conditions. It is the Guide's duty and care to propose any alternative destinations with similar characteristics to the predefined outing. If this is not agreed upon, any amount paid in advance will be credited for a future outing or fully refunded. This decision will be made in mutual agreement with the client.
Safety is the highest priority and the Guide never guarantees reaching the summit or completing the excursion, although they will do their best to ensure the excursion is successful.
Program change
The mountain guide may modify the program or itinerary, at their own discretion, at any time, either due to the conditions mentioned above or if the clients' physical or psychological conditions make it necessary.
Cancellation by the customer
In case of cancellation by the customer, a different policy is applied depending on the duration of the activity:
one-day activity: free cancellation up to 15 days before the activity date, after which a compensation of 50% of the activity cost must be paid, within 7 days the full cost must be paid. Any advances on fixed expenses will not be refunded under any circumstances;
course or activity up to three days in duration: free cancellation up to 30 days before the activity start date, within 20 days a compensation of 50% of the activity cost must be paid, within 10 days the full cost of the activity must be paid. Any advances on fixed expenses will not be refunded under any circumstances;
activity longer than three days: cancellation up to 60 days before the activity start date will incur a 20% retention of the activity cost, after which a compensation of 50% of the activity cost must be paid, within 20 days the full cost of the activity must be paid. Any advances on fixed expenses will not be refunded under any circumstances.
Without prejudice to the above, the right of withdrawal is excluded pursuant to art. 59, paragraph 1, letter n) of Legislative Decree 6 September 2005, no. 206 (Consumer Code). According to this regulation, the right of withdrawal is excluded in the case of the purchase of services relating to leisure activities if the contract provides for a specific date or period of execution.
Prices
Prices are per person, VAT included, and cover the guide's fee and the use of common safety equipment. They do not include anything not expressly specified and agreed upon at the time of registration, such as personal equipment and the guide's out-of-pocket expenses.
The quote for the professional rate of the Alpine Guide is valid for 6 months from the date at the top of the quote itself.
Minimum number of participants
Some courses or excursions are only held if the minimum number of participants specified in the program is reached. If the minimum number is not reached, a revised price will be offered based on the actual number of participants. The customer may accept or refuse the proposal; in case of refusal, the activity will be cancelled.
Registration and booking confirmation
Registration, even verbal, implies acceptance of all the terms and conditions listed above. Registration for multi-day activities is only finalized upon payment of the specified deposit.
Customer obligations
The Customer undertakes to ensure that they meet the necessary conditions and requirements that may be mentioned in the activity description (physical and mental condition, any required level of experience, etc.). Otherwise, the guide may prevent the customer from participating in the activity, without granting any type of refund. The customer undertakes to comply with the "activity regulations".
Activity Regulations
Obligations of the participants
Participants are required to:
respect the daily departure times and the established program, adapting to any changes made by the guide;
show up with a physical and mental condition and clothing suitable for the activity or trip;
maintain disciplined behavior during the activity or trip,
respecting people and private property and following the instructions given by the guide;
interact with travel companions in a friendly and respectful manner, without excluding anyone, fostering the formation of a collaborative and welcoming group spirit;
follow the established route without straying or leaving the group and without overtaking the guide;
do not cause environmental damage (collecting plants, mushrooms, disturbing animals, etc.) and in any case adopt behavior that respects the environment;
keep your own waste until the appropriate bins.
Each participant is personally responsible for any risky behavior for themselves and for others, especially in the event that they take personal initiatives despite the guide's contrary opinion.
Photography and video shooting
During the activity or trip, photographs and/or video recordings will be taken that may appear on public websites and will be used by andrebasso.it and its partners for promotional purposes.
Participation in the excursion implies consent to the publication of the aforementioned material.
Acceptance of the regulations
Participation in the activities implies unconditional acceptance of these regulations.
PRIVACY POLICY
This document can be printed using the print command found in the settings of any browser.
Data Controller
Fabio Palazzo GA for Hike&Climb Liguria Outdoor Team
Via Colombo 7\27 16121 GENOA
VAT/C.F./P.IVA: IT03553850102
Owner's email address: info@hikeandclimb.it
Types of Data Collected
Among the Personal Data collected by this Application, either independently or through third parties, are: Cookies; Usage data; email; Data communicated during the use of the service; unique device identifiers for advertising (Google Advertiser ID or IDFA identifier, for example).
Full details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific information texts displayed prior to the collection of the Data.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Application.
Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to provide it, it may be impossible for this Application to provide the Service. In cases where this Application specifically states that some Data is optional, Users are free to refrain from communicating such Data without any consequence on the availability or operation of the Service.
Users who have doubts about which Data is mandatory are encouraged to contact the Owner.
The possible use of Cookies—or other tracking tools—by this Application or by the owners of third-party services used by this Application is for the purpose of providing the Service requested by the User, as well as for the additional purposes described in this document and in the Cookie Policy.
The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Application.
Methods and place of processing of the collected Data
Processing methods
The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.
The processing is carried out using computer and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal staff, system administrators) or external subjects (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) may have access to the Data, also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Data Processors can always be requested from the Data Controller.
Place
The Data are processed at the operational offices of the Data Controller and in any other place where the parties involved in the processing are located. For further information, contact the Data Controller.
The User's Personal Data may be transferred to a country different from the one in which the User is located. To obtain further information about the place of processing, the User may refer to the section relating to details on the processing of Personal Data.
Retention period
Unless otherwise indicated in this document, Personal Data is processed and stored for the time required by the purpose for which it was collected and may be stored for a longer period due to any legal obligations or based on the consent of the Users.
Purpose of the Processing of Collected Data
User Data is collected to allow the Owner to provide the Service, fulfill legal obligations, respond to requests or enforcement actions, protect their own rights and interests (or those of Users or third parties), detect any malicious or fraudulent activity, as well as for the following purposes: Statistics, Remarketing and behavioral targeting, Advertising, Advertising infrastructure, Displaying content from external platforms, Payment management, Interaction with social networks and external platforms, Protection from SPAM, Interaction with live chat platforms, Content commenting, Contacting the User, and Commercial affiliation.
For detailed information on the purposes of processing and the Personal Data processed for each purpose, the User can refer to the section “Details on the processing of Personal Data”.
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Content comments
Contacting the User
Payment management
Interaction with live chat platforms
Interaction with social networks and external platforms
Protection from SPAM
Advertising
Statistics
Viewing content from external platforms
Information on how to disable interest-based ads
In addition to any opt-out function provided by any of the services listed in this document, Users can read more about how to disable interest-based advertising in the appropriate section of the Cookie Policy.
Cookie Policy
This Application uses Tracking Tools. To learn more, Users can consult the Cookie Policy.
Further information for users
Legal basis of processing
The Data Controller processes Personal Data relating to the User if one of the following conditions applies:
the User has given consent for one or more specific purposes; Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, until the User objects (“opt-out”) to such processing. However, this does not apply if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
the processing is necessary for the performance of a contract with the User and/or for the implementation of pre-contractual measures;
the processing is necessary to comply with a legal obligation to which the Data Controller is subject;
the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;
the processing is necessary for the pursuit of the legitimate interest of the Data Controller or of third parties.
It is always possible to request the Data Controller to clarify the specific legal basis of each processing and, in particular, to specify whether the processing is based on law, provided for by a contract, or necessary to conclude a contract.
Further information on the storage time
Unless otherwise indicated in this document, Personal Data is processed and stored for the time required by the purpose for which it was collected and may be kept for a longer period due to any legal obligations or based on the consent of the Users.
Therefore:
The Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of such contract is completed.
The Personal Data collected for purposes related to the legitimate interest of the Owner will be retained until such interest has been satisfied. The User may obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.
When the processing is based on the User's consent, the Data Controller may retain the Personal Data for a longer period until such consent is revoked. Furthermore, the Data Controller may be obliged to retain the Personal Data for a longer period in compliance with a legal obligation or by order of an authority.
At the end of the retention period, the Personal Data will be deleted. Therefore, upon the expiration of this period, the right of access, deletion, rectification, and the right to data portability can no longer be exercised.
User Rights
Users may exercise certain rights with regard to the Data processed by the Owner.
In particular, within the limits provided by law, the User has the right to:
withdraw consent at any time. The User may withdraw consent to the processing of their Personal Data previously given.
object to the processing of their Data. The User may object to the processing of their Data when it is carried out on a legal basis other than consent.
access their Data. The User has the right to obtain information about the Data processed by the Owner, on certain aspects of the processing, and to receive a copy of the Data processed.
verify and request rectification. The User may verify the accuracy of their Data and request its update or correction.
obtain restriction of processing. The User may request the restriction of the processing of their Data. In this case, the Owner will not process the Data for any purpose other than their storage.
obtain the erasure or removal of their Personal Data. The User may request the erasure of their Data by the Owner.
receive their Data or have it transferred to another controller. The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transferred without hindrance to another controller.
lodge a complaint. The User may lodge a complaint with the competent personal data protection supervisory authority or take legal action.
Users have the right to obtain information regarding the legal basis for the transfer of Data abroad, including to any international organization governed by international law or established by two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect their Data.
Details on the right to object
When Personal Data is processed in the public interest, in the exercise of official authority vested in the Data Controller, or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons related to their particular situation.
Users are informed that, if their Data is processed for direct marketing purposes, they may object to such processing at any time, free of charge and without providing any reason. If Users object to the processing for direct marketing purposes, their Personal Data will no longer be processed for such purposes. To find out whether the Data Controller processes Data for direct marketing purposes, Users can refer to the relevant sections of this document.
How to exercise your rights
To exercise their rights, Users may send a request to the contact details of the Data Controller indicated in this document. The request can be submitted free of charge and the Data Controller will respond as soon as possible, in any case within one month, providing the User with all the information required by law. Any rectifications, erasures, or restrictions of processing will be communicated by the Data Controller to each of the recipients, if any, to whom the Personal Data has been transmitted, unless this proves impossible or involves a disproportionate effort. The Data Controller will inform the User of such recipients if the User requests it.
Further information on processing
Legal defense
The User's Personal Data may be used by the Owner in court or in the preparatory stages leading to possible legal action for the defense against abuse in the use of this Application or the related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of public authorities.
Specific information
At the User's request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System logs and maintenance
For purposes related to operation and maintenance, this Application and any third-party services it uses may collect system logs, that is, files that record interactions and may also contain Personal Data, such as the User's IP address.
Information not contained in this policy
Further information regarding the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, where technically and legally feasible, by sending a notification to Users through one of the contact details held. Therefore, please consult this page frequently, referring to the date of the last modification indicated at the bottom.
If the changes affect processing whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.
Definitions and legal references
Personal Data (or Data)
Personal data is any information that, directly or indirectly, even in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.
Usage Data
This is information collected automatically through this Application (also from third-party applications integrated into this Application), including: the IP addresses or domain names of the computers used by the User who connects with this Application, addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numeric code indicating the status of the server's response (successful, error, etc.), the country of origin, the characteristics of the browser and operating system used by the visitor, the various time details of the visit (for example, the time spent on each page), and details relating to the path followed within the Application, with particular reference to the sequence of pages viewed, parameters relating to the User's operating system and IT environment.
User
The individual who uses this Application who, unless otherwise specified, coincides with the Data Subject.
Interested
The natural person to whom the Personal Data refers.
Data Controller (or Controller)
The natural person, legal entity, public administration, and any other body that processes personal data on behalf of the Data Controller, as described in this privacy policy.
Data Controller (or Controller)
The natural or legal person, public authority, service, or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures related to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.
This Application
The hardware or software tool through which Users' Personal Data is collected and processed.
Service
The Service provided by this Application as defined in the relevant terms (if any) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document is intended to include all current member states of the European Union and the European Economic Area.
Cookies
Cookies are Tracking Tools that consist of small portions of data stored within the User's browser.
Tracking Tool
Tracking Tool means any technology - e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting - that allows Users to be tracked, for example by collecting or saving information on the User's device.
Legal references
This privacy policy is drafted on the basis of multiple legislative systems.
Unless otherwise specified, this privacy policy applies exclusively to this Application.
Hike&Climb
Follow us on
E-mail
Main office address
Via Colombo 7/27 - GENOA
tel. +39 347 0345016
16121
Italy
The Outdoor Ligurian Choice
© Hike&Climb